Digital Product Refund Policy

Last updated: July 28, 2026

This policy applies to digital products purchased from Grid & Tone, including downloadable files, wallpapers, LUTs, presets, templates, workspaces, guides, courses, and electronically delivered access.

Digital Purchases Are Generally Final

Digital products cannot be physically returned. Except as described below or required by law, all sales are final once the files, download link, access link, login instructions, or other digital content have been made available to you.

Please review the product description, included files, compatibility information, software requirements, and license terms before purchasing.

When We Will Provide a Remedy

You were charged more than once for the same unintended purchase
You received a different product from the one ordered
The file is corrupted or has a material technical defect that prevents its intended use
We failed to deliver the product because of an error within our control
The product is materially different from its description at the time of purchase
A refund or other remedy is required by applicable law
A product page expressly offered a different refund guarantee

We may first attempt to resolve the issue by troubleshooting, restoring access, redelivering the product, replacing a defective file, or providing a corrected version. If we cannot resolve an eligible issue within a reasonable time, we will provide an appropriate refund.

For a bundle, a remedy normally applies only to the affected product or component unless the issue materially defeats the value of the bundle as a whole.

Requests That Are Not Normally Eligible

Unless required by law or stated otherwise on the product page, we do not provide refunds because:

You changed your mind, no longer need the product, or do not prefer its aesthetic
You did not review the description, file format, compatibility information, or technical requirements
You lack the required software, hardware, account, skill, or knowledge to use the product
Your device, display, source footage, software version, camera settings, or workflow produces a different creative result
You did not download, open, access, or use the product
A sale, promotion, or price reduction became available after your purchase
A third-party service or software changed after purchase, unless the product was materially misdescribed when sold
You violated the applicable Digital Product License & Permitted Use Agreement

How to Request Help or a Refund

Email hello@gridandtone.com as soon as possible and, for ordinary refund requests, within 14 calendar days after purchase.

Include:

Your order number
The email address used at checkout
The product name
A clear description of the issue
Relevant screenshots, error messages, and device or software details

We may request reasonable information needed to confirm the purchase and diagnose the issue.

Approved refunds are returned to the original payment method. Processing time after approval depends on the payment provider and financial institution. We do not provide refunds through a different payment method.

Unauthorized Purchases

If you believe a purchase was unauthorized, contact us promptly at hello@gridandtone.com. We may request information reasonably necessary to verify the order and protect the account.